Shipping / Returns
Warning: If you have placed patches on your product, you cannot send it back for a refund or exchange. For both stock and custom products.
Our products are shipped through either UPS, USPS or Fedex. We are entrusting a third party to deliver your item in a timely fashion. Once the package leaves our facility, it is now the responsibility of said third to deliver your package.
Orders placed after 2pm EST will be sent out the next day.
For orders that are placed during the weekend please allow 48-72 hours to be processed for shipping
If you would like to require signature for delivery, please call us or email us at firstname.lastname@example.org for that option.
If the order was placed within the same day you placed the order, then we may be able to make the necessary changes for you. Please contact our customer service team at (800)-537-3030 EXT:426 and provide us with the details of the changes you would like to make. please note that some changes may not be possible depending on the status of your order. Thank you for reaching out to us, and we appreciate your business.
INTERNATIONAL ORDERS: Due to problems of Covid-19, As of now we are sending out international orders through UPS only. It is possible you may need to pay extra fees when your package is going through custom clearance.
International orders are subject to the customs fees and import taxes of the destination country.
Returns - Exchanges
U.S. online purchases only. International returns are not available at this time.
PLEASE NOTE: FMC will only provide a return label in case of product damage or any incorrect item with in 30 days of the order date. For a regular return and exchange you are responsible for shipping the item to First Mfg, we will take care of the shipping fee when sending back to you.
You can process the return / exchange online within 30 days of item received from the link below. Item must be in original package and have tags attached with a copy of your receipt. You will receive a RA# and return address.
All custom vests / items are handmade. No refunds or exchanges will be allowed on custom items. Double check your size before ordering. If you are between sizes, we recommend sizing up.