FAQs

Our products are shipped through either UPS, USPS or Fedex. We are entrusting a third party to deliver your item in a timely fashion. Once the package leaves our facility, it is now the responsibility of said third to deliver your package.

Orders placed after 2pm EST will be sent out the next day.

For orders that are placed during the weekend please allow 48-72 hours to be processed for shipping 

If you would like to require signature for delivery, please call us or email us at orders@firstmfg.com for that option.

If the order was placed within the same day you placed the order, then we may be able to make the necessary changes for you. Please contact our customer service team at (800)-537-3030 EXT:426 and provide us with the details of the changes you would like to make. please note that some changes may not be possible depending on the status of your order. Thank you for reaching out to us, and we appreciate your business.

First Manufacturing Co offers a lifetime warranty against defects in material and workmanship of leather products from the original date of purchase for the life of the item.

This includes Stitching, Buckles, Snaps on leather jackets, vests, chaps, and gloves. First MFG Co will replace the item if after inspection the garment is deemed to be not in conformance with our standards. The warranty is limited to the repair of the parts and the necessary labor and services to repair the item. If the item after inspection is deemed non-repairable, First MFG Co will replace the item or if item is discontinued or not available, an item of equal value at FMC discretion.

CUSTOM JACKETS TAKE APPROXIMATELY SIX TO EIGHT WEEKS TO PRODUCE, AND THE ORDER CANNOT BE RUSHED.

CHANGES CAN ONLY BE MADE WITHIN ONE BUSINESS DAY OF PURCHASE.

CUSTOM ITEMS CANNOT BE RETURNED OR EXCHANGED.

CUSTOM ITEMS ARE NOT TAILORED TO FIT, PLEASE DOUBLE CHECK YOUR MEASUREMENTS AND SIZING.

PATCHES AND THIRD PARTY ALTERATIONS VOID THE WARRANTY.