Our Lifetime Craftsmanship Guarantee
We Build Leather Goods That Last & We Stand Behind Every Stitch
When you invest in a First Manufacturing Co leather product, you're not just buying a jacket, vest, or pair of gloves. You're investing in quality craftsmanship built to ride with you for years. That's why every leather item we make comes with our Lifetime Warranty against defects in materials and workmanship.
If something goes wrong due to how we made it, we'll make it right, whether that's a repair, replacement, or rebuild.
What's Covered
Our Lifetime Warranty protects you against manufacturing defects for as long as your product exists. Here's what we've got your back on:
Leather Materials
All genuine leather on jackets, vests, chaps, gloves, and other leather goods
Hardware Components
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Zippers
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Buckles
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Snaps
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Rivets
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D-rings
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Other metal hardware
Construction Quality
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Stitching failures
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Seam separation
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Lining defects
Applies To:
Important Note on Non-Leather Materials:
Products made with canvas, denim, twill, or mesh fabrics are not covered for material defects, but the hardware on these items is still protected under this warranty.
What's Not Covered
We build our products tough, but they're not indestructible. This warranty doesn't cover:
Normal Wear & Aging
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Natural leather fading or color changes
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Creasing and patina development
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Minor surface scuffs from regular use
Damage from Use or Accidents
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Cuts, tears, or punctures
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Burns or heat damage
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Crash or impact damage
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Pet damage (scratches, bites, chewing)
Modifications & Alterations
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Patches applied after purchase (see below)
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Customer-added hardware or embellishments
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Tailoring or alterations done outside First MFG Co
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Dyeing or chemical treatments
Improper Care
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Machine washing
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Damage from harsh chemicals or cleaners
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Mold or mildew from improper storage
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Over-soaking or water damage from neglect
The Patch Policy - Please Read Carefully
Once you apply patches to your product, it can no longer be returned, exchanged, or submitted for warranty repair.
Here's why: Removing patches damages the leather and stitching, making it impossible for us to properly assess manufacturing defects or perform quality repairs.
This applies to:
Plan ahead: If you're considering patches, make sure your product fits perfectly and meets your expectations first.
How to Keep Your Warranty Valid
Leather is incredibly durable when treated right. Follow these care guidelines to keep your warranty active and your gear looking great:
DO:
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Clean with leather-specific products
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Condition regularly to maintain suppleness and shine
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Spot clean stains with a damp cloth and mild soap
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For deep cleaning: briefly soak in lukewarm water, then air dry (don't over-soak)
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Store in a cool, dry place away from direct sunlight
DON'T:
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Machine wash or dry
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Use harsh chemicals, bleach, or household cleaners
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Leave soaking for extended periods
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Expose to extreme heat sources
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Store in damp or humid conditions
How to File a Warranty Claim
We've made the process simple. Here's how it works:
Step 1: Contact Us
Reach out via email or phone with your order details:
📧 Email: orders@firstmfg.com
📞 Phone: 1-800-537-3030
Have ready:
Step 2: Send Photos
Our team will assess the damage based on the photos you provide via email. Make sure images clearly show:
Step 3: Get Approval
We'll review your claim and respond as quickly as possible (usually within 1-2 business days) with:
Step 4: Ship Your Item
If approved:
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You cover shipping costs to us
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We cover return shipping costs back to you
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Pack securely and use a trackable shipping method
Step 5: We Handle the Rest
Depending on the issue, we'll:
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Repair the defect and return your original product
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Replace with the same item if repair isn't possible
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Rebuild a custom product to original specifications
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Offer an equal-value alternative if your original item is discontinued
Purchased from Amazon or a Retail Partner?
Our warranty covers First Manufacturing Co products no matter where you bought them. Whether you ordered from our website, Amazon, or an authorized retailer, we'll take care of you.
Just have your order details ready when you contact us.
