Lebenslange Garantie

Yes, we require your order number or proof of purchase to verify and process your warranty claim. This helps us confirm the purchase date and product details.

Yes, absolutely. Contact us with whatever information you have, approximate purchase date, the email address used for the order, or the name on the purchase. We'll search our system and do our best to locate your order.

Ask the person who gave you the gift for the order number or receipt. If that's not possible, contact us anyway. We may be able to locate the order using other details like the product style, size, or approximate purchase timeframe.

Yes. Our warranty stays with the product for as long as it exists, regardless of who owns it. However, you'll need the original order information to file a claim. Try to get this from the previous owner if possible.

No. As long as your product exists and the issue is a manufacturing defect (not normal wear), you can file a claim. That's what "lifetime" means, we stand behind our work indefinitely.

If the zipper failed due to a manufacturing defect (faulty teeth, broken pull, defective slider), yes, it's absolutely covered. If it broke due to forcing it, catching it on something, or overloading pockets, that would be considered damage from use. Send us photos and we'll assess it.

Yes. Stitching failure is a manufacturing defect and is covered under warranty. Reach out with photos showing the loose stitching, and we'll take care of it.

Hardware defects including premature rusting or corrosion are covered. However, some tarnishing or patina on metal hardware is normal over time, especially with exposure to the elements. Send us photos and we'll determine if it's a defect or natural aging.

Not at all. Leather can handle getting wet, that's normal use. The warranty remains valid. Just make sure to let it air dry naturally (never use direct heat) and condition it afterward to maintain the leather's integrity.

Yes. Whether you have black, brown, tan, or any custom color, the warranty coverage is identical. The color doesn't affect the quality of our craftsmanship or materials.

You cover the cost to ship the item to us. Once we complete the repair or send a replacement, we cover the return shipping back to you. We recommend using a trackable shipping method for your protection.

Timelines vary depending on the specific issue and our current workload. Most repairs are completed and shipped back within 2-3 weeks after we receive your item. If it's going to take longer, we'll keep you updated.

No. To maintain quality control and honor the warranty properly, all repairs must be done by First Manufacturing Co. Unauthorized repairs may void your warranty, and we cannot reimburse for outside work.

If we determine the item can't be properly repaired, we'll replace it with the same product. If that exact item is discontinued or unavailable, we'll offer you an alternative of equal value. For custom products, we may offer a custom rebuild to your original specifications.

We'll work with you to find the best alternative. "Equal value" is based on your original purchase price, and we'll present options that match your needs as closely as possible. Your satisfaction matters to us.

Warranty claims are specifically for defect resolution—repair or equivalent replacement. If you'd like to upgrade to a different product, contact our customer service team separately. We're happy to discuss options, but it would be a new purchase rather than a warranty claim.

Custom products are fully covered under our warranty. If repair isn't possible, we'll offer a custom rebuild using your original specifications and measurements. You'll get the same personalized attention and craftsmanship as your original order.

No. Leather is a natural material that develops character with age and use. Fading, patina, color variation, and the leather softening or stretching slightly are all normal and actually add to the appeal of quality leather goods. These aren't defects—they're features.

Neglecting leather care doesn't automatically void the warranty, but it can cause damage that isn't covered. If the leather cracks, dries out, or breaks down due to lack of conditioning, that's considered damage from improper care, not a manufacturing defect. We always recommend regular conditioning to keep your gear in top shape.

The warranty specifically covers manufacturing defects, not fit preferences or style changes. If you want a different size or style, please reach out to our customer service team about return, exchange, or purchase options outside of the warranty process.